Localization is not just about translating your content into the local language. It also needs to take into account the local customs, culture, beliefs, and traditions. Your content should mirror how your target audience talks, thinks, and acts. Effective localization involves reviewing many things – text, screenshots, graphics, images, symbols, colors, photographs, numbers, date formats, locations – and the local history.
Avoid Inappropriate Content
Culturally inappropriate content that disrespects local history can have disastrous consequences and lead to marketing failures. Here are some examples:
- In Arabic culture women are supposed to wear headscarves and a website featuring a woman with short, uncovered hair or a ponytail will be regarded as offensive.
- A website related to opportunities for African Americans should not showcase a happy white family.
- Depicting gourmet food images in regions which have been struggling with extreme poverty is unacceptable.
Pay Attention to Flags
Flags and their colors and symbols carry significant meanings in many countries. Flags are national symbols that evoke strong emotional responses. For example, a flag may denote a long and painful struggle for freedom from colonization.
Flags and Branding
In some countries, it is offensive to use the national flag in any form in branding or on packaging, while it is acceptable in others. For instance, in the United States, it is a matter of great pride and honor to wear the colors of the national flag, and it is acceptable for brands or products to feature this symbol of American pride. In Italy, for example, the Italian flag colors can be used on shoes and clothes. But for some ethnic groups using national flags can ruin your campaign.
- Example: The U.S. Postal Service had to get rid of brochures placed in more than eleven thousand post offices because they featured the communist Vietnamese flag image. This image was particularly offensive to Vietnamese-American immigrants who had suffered under the oppressive communist regime.
Slogans and Tag Lines Can Spell Trouble
The use of certain words can also be disrespectful of the local history. For instance, it is well known that the people of America have had a long struggle related to the words “whites” and “blacks.” Nivea had to pull its deodorant ad that declared White Is Purity after people protested that the slogan was racist and the company was deluged with comments about white supremacy.
A Country’s War History
In many countries with painful war histories, tag lines that make fun of or disrespect this history can lead to the failure of a campaign. For instance:
- The Japanese would find a tagline such as “boom” with a mushroom cloud logo offensive because of their history of nuclear disaster.
- In India it would be offensive to showcase anything denoting the supremacy of the British over the natives because of the country’s long independence struggle against the British colonizers.
- Some countries or cultures have suffered due to atrocities from other cultures and showcasing the latter as heroes will evoke strong emotions.
Why use Localize?
The success of localization services depends on having in-depth and relevant cultural knowledge. Localize has helped 500 plus companies to overcome complex challenges in translation and localization. We provide cutting-edge localization tools which enable highly streamlined translation services optimized for web, mobile, back-end, and file-based content. All of this means that your business benefits from effective communication with your target audience, enhanced user experience, and a great bottom line. Contact us today to see how we can help transform your global business.